Refund policy

At Bareglow, we want you to be happy with your purchase. If you have received an item that is damaged, defective, incorrect, or you simply change your mind about an eligible product, please review the guidelines below.

1. Change-of-Mind Returns

We offer a 30-day return period for eligible products. This means you have 30 days from the date you receive your order to request a return.

To qualify for a change-of-mind return, the item must:

Be unused and unworn.
Be in the same condition in which you received it.
Be unopened and, where applicable, have all original seals intact.
Have all original tags and packaging.
Include proof of purchase, such as your order confirmation or receipt.

BareGlow reserves the right to inspect returned products before approving a change-of-mind return.

Return shipping costs

For change-of-mind returns, the customer is responsible for the cost of returning the product to BareGlow.

If BareGlow accepts the return, the refund will cover the purchase price of the eligible returned product. Original delivery or shipping charges are not refundable for change-of-mind returns.

2. Hygiene and Personal-Care Products

For health, hygiene and product-safety reasons, opened, used, unsealed or tampered-with personal-care, bath and body products cannot be returned for a change-of-mind refund.

This includes, but is not limited to:

Soaps
Body butters and creams
Body scrubs
Bath salts
Bath bombs and bath fizzers
Shower steamers
Face and body products
Other products intended for direct application to the body

This restriction does not affect your statutory rights in relation to products that are defective, damaged, unsafe, or otherwise fail to meet the requirements of applicable consumer-protection law.

3. Sale and Promotional Items

Sale, clearance and promotional items are not eligible for change-of-mind returns.

However, sale and promotional items remain covered by any rights the customer has under applicable consumer-protection law, including rights relating to defective, damaged or unsafe products.

For clarity, a product being sold at a reduced price does not remove a customer's statutory rights.

4. African Black Soap

Due to the nature of this product and for hygiene and product-safety reasons, African Black Soap is excluded from change-of-mind returns once the product has been opened, unsealed or used.

An unopened African Black Soap product may only be considered for a change-of-mind return if it meets all of the general return requirements in this policy.

This does not affect your statutory rights if the product is defective, damaged, unsafe, or otherwise does not meet applicable legal requirements.

5. Gift Cards

Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by applicable law.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item:

Arrives damaged;
Is defective;
Is unsafe;
Is materially different from what you ordered; or
Is the wrong product,

please contact us as soon as reasonably possible at bareglow1@outlook.com and provide your order number together with photographs or other information that may help us assess the issue.

We will investigate the matter and, where applicable, arrange an appropriate remedy in accordance with applicable consumer-protection law.

Where a return is required because BareGlow supplied an incorrect, defective or damaged product, BareGlow will provide instructions regarding the return and will cover the applicable return shipping costs where required.

7. How to Request a Return

To request a return, contact us at:

Email: bareglow1@outlook.com

Please include:

Your order number;
The name of the product you wish to return;
The reason for the return; and
Photographs where the return relates to damage, a defect or an incorrect item.

Please do not send an item back without first contacting us and receiving return instructions. Unauthorised returns may not be accepted.

Approved returns should be sent to:

BareGlow
322 Boundary Road
North Riding
Johannesburg
South Africa

8. Return Approval and Inspection

Once we receive your return, we will inspect the product to determine whether it meets the requirements of this policy.

For change-of-mind returns, the product must be unused, unopened where applicable, and in its original condition and packaging.

If the returned product does not meet the applicable return requirements, BareGlow may decline the change-of-mind return.

We will notify you once your return has been received and inspected and will confirm whether the refund has been approved.

9. Refunds

If your return is approved, the applicable refund will be processed to your original payment method.

For approved change-of-mind returns, the refund will generally be processed within 10 business days after the return has been approved, excluding any additional processing time imposed by your bank or payment provider.

Please note that once BareGlow has processed a refund, your bank or payment provider may require additional time to reflect the funds in your account.

If more than 15 business days have passed since BareGlow confirmed that your refund was processed, please contact us at:

bareglow1@outlook.com

Where a refund, replacement or other remedy is required by applicable consumer-protection law, BareGlow will comply with the applicable legal requirements.

10. Exchanges

We do not offer direct product exchanges as a standard process.

If you would like a different product, the fastest option is generally to return the eligible product in accordance with this policy and, once the return has been approved, place a new order for the product you would like.

This does not limit any statutory right you may have to a replacement where a product is defective, damaged or otherwise fails to meet applicable legal requirements.

11. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, exclude or waive any rights that you may have under applicable South African consumer-protection legislation.

In particular, where goods are defective, unsafe or fail to meet the applicable requirements for quality, durability or fitness for purpose, customers may have rights and remedies beyond the 30-day change-of-mind return period.

Where a statutory right applies, BareGlow will assess and process the matter in accordance with the applicable law.