Shipping policy

At Bareglow, we carefully prepare and package every order so that your products arrive safely and beautifully. This Shipping Policy explains how we process, dispatch, and deliver your Bareglow order.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Please allow 2–4 business days for your order to be processed and prepared for dispatch.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where applicable.

Please note that during promotional periods, product launches, markets, or peak seasons, processing times may be slightly longer.

2. Shipping Within South Africa

We currently offer delivery to addresses within South Africa.

Standard delivery generally takes approximately 2–5 business days after dispatch, depending on your location and the courier service.

Delivery to major metropolitan areas may be faster, while deliveries to outlying or remote areas may take longer.

Estimated total delivery time: approximately 4–9 business days from the date your order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order size, and the available delivery service.

From time to time, Bareglow may offer promotional shipping rates or free shipping on qualifying orders. Any applicable offer will be clearly communicated on our website.

4. Tracking Your Order

Where a trackable courier service is used, tracking details will be sent to the email address or contact details provided at checkout.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active.

If your tracking information has not updated for several business days, please contact us so that we can assist.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Street address
Suburb
City/town
Province
Postal code
Contact telephone number

Bareglow cannot be held responsible for delays, additional delivery charges, or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

6. Missed Deliveries

Our courier partners may contact you or attempt delivery at the address provided.

If a delivery cannot be completed because nobody is available, the address is inaccessible, or the courier is unable to contact the recipient, additional delivery attempts or charges may apply.

Please ensure that someone is available to receive your order where possible.

7. Delays

Although we work with trusted delivery partners, Bareglow cannot guarantee delivery dates once an order has been handed to the courier.

Delivery may be delayed due to circumstances outside our control, including:

Severe weather
Public holidays
High courier volumes
Incorrect or incomplete addresses
Remote-area delivery requirements
Courier operational delays
Unforeseen events or disruptions

We will always do our best to assist in resolving delivery issues as quickly as possible.

8. Damaged or Missing Orders

We package our products carefully before dispatch.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photographs of the damaged packaging
Photographs of the affected product(s)
A brief description of the damage

Please retain the original packaging until the matter has been resolved, as it may be required for a courier claim.

If your order appears to be lost or has not arrived within a reasonable period after the expected delivery window, please contact us so that we can investigate with the courier.

9. Incorrect or Unclaimed Deliveries

If an order is returned to Bareglow because of an incorrect address, failed delivery attempts, or because the parcel was not collected, additional shipping costs may apply if the customer requests that the order be resent.

10. Local Collection

If Bareglow offers a local collection option at checkout or during selected events, collection details and availability will be communicated at the time of purchase.

Orders must only be collected once Bareglow has confirmed that they are ready for collection.

11. International Shipping

At this time, Bareglow ships within South Africa only.

International shipping may be introduced in the future and will be subject to separate shipping rates, delivery timeframes, customs requirements, duties, and applicable taxes.